Lead Generation Frequently Asked Questions
Q: How Do You Track the Leads?
We use CallRail to track the forms and calls from our campaigns. The calls are recorded and uploaded to our system so clients can listen to them.Q: How Do I Qualify the Leads?
As our client, you’ll be able to see the leads that were generated for you in our system. The system allows you to check the disapproved leads.Q: How Do I Pay for the Leads?
Once your deadline passes to approve/disapprove the leads, the system automatically charges for the approved leads.Q: What Happens When There Is a Disagreement on the Quality of the Leads?
Any new potential customer who calls you or fills out a form on your site for the first time is considered a qualified lead. Therefore, it’s rare that we have a conflict in the approval of leads. But you can be assured that we won’t charge you for the leads you don’t approve. However, if we see a client disapproving of qualified leads, we may decide to cancel our services.Q: We Already receive Some Leads from Our Online Presence. Do You Charge Us for them?
No. We don’t. If you already have a strong online presence, we monitor your leads for some time to determine the number of qualified leads you currently receive on a monthly basis. This number will be deducted from the total number of leads you’ll pay for at the end of each month.Q: How Do I Know I’ll Receive Good Quality Leads?
We help increase your online presence; so, when your potential customers look for you online they’ll find you and we’ll help them make the decision to contact you. Our efforts result in quality leads contacting your business.Q: Can I Cancel If I’m Unhappy with the Quality of Leads?
Of course. You may cancel at any time and once you cancel, we won’t charge you for the leads that come after the cancelation.Q: Can You Pay for Actual Sales instead of Leads?
Unfortunately, that’s not possible. Our company is a lead generation company and we cannot control the sales process at your business. Also, we cannot track the sales that you make.Q: Would I Pay You for My Reffered Customers (Not from Your Efforts)?
Not at all. If you receive leads that are through other sources of marketing including referrals, we won’t charge you for those leads.Q: I have an E-Commerce Site. Can I Sign Up for Your Program?
No. We don’t work with e-commerce websites.Q: How Does CallRail Work?
We use CallRail.com to monitor all incoming phone calls/forms. Once you are signed up, you will receive a set of dynamic phone numbers that coincide with the origin of each caller. For instance, callers who arrive on your site by clicking on your Google ads will see a different number than those who found you on Google My Business (GMB). Even though these numbers differ from your business line, the phone calls still get redirected straight to you. Unless your business is a medical practice (HIPAA Compliance) or legal office that requires strict patient or client privacy, all of your callers will receive a short message informing them the call will be recorded, then the phone will ring on your end. Each call is recorded so that it can be played back at your leisure. We recommend listening to your phone calls for training purposes and to tighten up your phone game. Each month, our team will also listen to your phone calls to determine which of your leads is legitimate and which are not. Of course, you will only pay for legitimate leads. That’s how the pay-per-lead lead generation system works. We also monitor forms. A simple script on your site allows us to track and record every form that’s filled out.Q: How Do You Know If The Person Who Contacted Me Found Me Through Your Efforts?
Because we track all calls and forms, we know instantly where each lead originated, whether it was from your Adwords, organic, GMB, or Facebook campaigns. We only charge you for leads that come from our efforts.Q: How Long Until My Business Sees Its First Lead After Signing Up?
When you sign up with us, our team goes to work. Depending on your current online presence as well as the competition, you will receive your first leads within the first few days up to the first couple of months.Q: How Long Before I See a Significant Number of Leads from Your Efforts?
Our lead generation service is a long-term investment. So, we ask you to be patient for at least six to twelve months (depending on your business and market) to see a significant boost in the number of leads you receive. Normally, clients who are with us for over one year are VERY happy with their results. Normally, we will beat all of your competitors within 24 months.Q: Do I Pay for Hosting My Site?
No. We offer free hosting services.Q: Do I Pay for Conversion Monitoring?
No. We offer free conversion monitoring for all phone calls and forms.Q: How Much Do I Have to Pay to Get Started with Your Pay-Per-Lead Lead Generation System?
Absolutely nothing! There is no up-front cost to get started. You only pay for the qualified leads you’ll receive. Our system is designed to be affordable for all clients. You only begin to pay as your business grows! We even build you a site and write your content if we determine that doing so will be necessary for your success. Too good to be true? Don’t take our word for it. Ask our current clients.Q: Would You Change My Website?
We do make some minor changes to your site to better position it with the search engines. But everything we do will be presented to you before going live.Q: What Do You Consider a Legitimate Lead?
We don’t charge you for telemarketers or people calling your business erroneously. Instead, our pay-per-lead lead generation system only charges you when you receive a contact form or phone call from an individual who is interested in your business. Here is a snapshot of our proprietary CRM’s backend where you can monitor and approve the leads you will pay for.
Q: What If the Same Lead Contacts Me Twice? Will I Be Double-Billed?
Nope, never! Each individual who contacts you is recorded as a lead. When that person calls again or fills out a form, that lead is recorded as a second contact from the same lead, which doesn’t reflect a fee at all. You only pay for qualified leads that contact you once, and you’ll never be billed for that same lead again. You also have the discretion to review all the leads you’re paying for. If you determine that our team or system has made a mistake, you can uncheck a lead, so you won’t be billed for it. We will then further investigate all contested leads and may contact you for clarification. At the end of the day, you will not pay for unqualified leads, we guarantee it!Q: Will My Business Rank in Google Map Packs (Google My Business Page – GMB)?
Yes, that is one of our goals. We want your business to show up for all relevant Google search users. If someone searches for your keywords in the area you want to target, we want your listing to show up front and center, so you’re always top-of-mind. Most of our clients do achieve Map Pack status. Get started today and you can, too. Here is an example of a client’s ranking on GMB: